@
omkar
Here we go again - Looping in my Sennheiser RMA Experience here
I seemed to have dropped my headphones a few too many times 🫣. The left ear speaker seemed to have broken.
RMA Shipment delivered to Sennheiser - 11 Nov 2024 at 4PM
I got the RMA Receival confirmation on - 13 Nov 2024 at 3PM
Side note, all Sennheiser RMAs require the customer to cover the cost of one side shipment. So sending in my package by post was a little nerve-racking, and finally getting Sennheiser's confirmation gave some relief.
With the confirmation, I also received a link to track the repair status. The link is an unsecured http URL, which in 2024 should really be https 🤷♂️
❤️
omkar
Omkar Arora
With the confirmation, I also received a link to track the repair status. The link is an unsecured http URL, which in 2024 should really be https 🤷♂️
After sending a few emails and some back and forth through these two odd weeks of no updates from their side, they have now finally shipped my headphones back. I wonder if I had never emailed them again asking for updates, I would have never gotten my device back?
The "tracking link" I received to track the repair process never updated. I was hoping for more granular updates if they had specially made a page to track the process. Alas, it showed the same status throughout these weeks and it only now updated with the return tracking number.
him
Every other consumer brand has zero customer love, it seems
@nimishdubey might know them
omkar
Omkar Arora
Here we go again - Looping in my Sennheiser RMA Experience here
Finally, I have received a replacement for my headphones. I wonder if they were any way going to send replacements instead of repairing the broken ones, why did it take so long 🤔
him
Omkar Arora
Finally, I have received a replacement for my headphones. I wonder if they were any way going to send replacements instead of repairing the broken ones, why did it take so long 🤔
Multiple permissions needed
nimishdubey
Seeing this a little late but yes, it can be nightmarish